This privacy notice details how we (Lightbox AI) use your information if you visit our website at https://www.lightboxhq.com, or engage with us in related ways through our product, sales, marketing, or events.

When we refer to “Website” in this document, we are referring to any website of ours that references or links to this policy. When we refer to “Services” in this document, we are referring to all our products, along with our other services and websites.

Please read this document carefully to fully understand how we use the information we collect.

What information do we collect

We only collect information about you when you provide it to us, when you use our Services, and when other other sources provide it to us, as detailed below.

Information you provide us

We collect information that you provide to us when you input it into our platform, either manually or programmatically, or otherwise provide it to us directly.

1. Information you provide through our website

The Services that include our website, where you may choose to submit content to gain access to learning materials such as eBooks and whitepapers, to enroll in a waitlist, or to contact us, including:

- your first and last name;

- the name of your organization;

- your email address;

- your designation at work;

- your country.

2. Information you provide through our platform

The Services that include our platform and infrastructure usage, where you may opt to submit content, through the user interface and/or the API. This content has information about you that you may choose to share, including:

- user or team details including name, email address, and password;

- textual feedback that you submit to be analyzed;

- API key/credentials that fetch data from the data sources and other integrations that you add for use;

- user metadata associated with each data source, such as name, user ID, date and time;

- credentials shared for sharing notifications and reports over channels, including Slack and

email.

3. Information you provide through our platform

The Services that include customer support, where you may choose to submit content regarding an issue you are experiencing with the product or other Services, including:

- textual data you provide to help us understand the issue;

- screenshots you provide;

- contact information.

4. Information of your use of the Services for providing better user experience, including the features you use

- your interactions with our platform, such as applying filters, creating datasets, setting tags;

- details about when you were last active on the platform.

5. Device and connection information, including

- your operating system;

- your browser type and version;

- your IP address

6. Information we receive from other sources

Other users of our Services may provide information about you when they submit the content through our Services, such as when they provide your email address to invite you to the Services/Platform.

How we use information we collect

How we use the information we collect would vary depending on which part of the Services you use, how you use them, and any preferences that you have communicated with us regarding use of your information.

Listed below are the purposes for which we may use your information:

To provide Services

We use information about you to extend our Services to you, such as to authenticate you when you log in, process your textual data, provide customer support, and operate and maintain our Services.

For research and development

We are committed to constantly improving our Services such that they can deliver beyond your expectations. We may use information about how people use the Services and the feedback provided directly to us to study trends, resolve issues, and work towards the overall improvement of the Services. We may also test certain new features with some users before introducing it to all users.

We will never use your data to train and improve our AI models without your consent.

Customer support

We use your information to resolve technical issues that you may face, to respond to your requests for assistance, and to constantly fix and improve the Services.

To ensure safety

We use your information about you and your Service to verify accounts and activity, to monitor suspicious activity, to detect fraudulent practices, and to identify violations of Service policies.

To protect our legitimate business interests and legal rights

We may use information about you in connection with legal claims, compliance, regulatory and audit functions, and disclosures in connection with the acquisition, merger, or sale of a business, where required by law or where we believe such information is necessary to protect our legal rights, interests, or the interests of others.

With your consent

We use information about you where you have consented to its usage for any specific purpose that is not mentioned above, such as published testimonials and featured customer stories, with your permission.

How we share the information we collect

With service providers: We enlist the services of third-party service providers for website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, and other services for us. If a service provider requires access to your information to perform services on our behalf, they do so under our instructions, including abiding by policies and procedures set to protect your information.

With other third parties: We will never share, sell, or otherwise distribute in any way your information to a non-service provider without your consent.

How long do we keep your information

How long we retain your information varies depending on the type of information you have provided, as detailed below. After such a period as the information is required to be retained, we will either delete or anonymize your information or, in case this is not immediately possible, we will ensure the secure storage of your information and isolate it from any further use until it is possible to delete it.

Account information

Your account information will be retained by us till you delete your account. Some of your information may be retained for legal compliance, to resolve disputes, to enforce agreements, and to support business operations.

Payment history

We retain your payment history for as long as required to comply with our legal obligations.

How to access and control your information

You have the right to:

- object to our use of your information (including for marketing purposes);

- request the deletion or restriction of your information;

- request your information in a structured, electronic format.

However, your request and choices may be restricted, for instance, in cases that fulfilling your request would reveal information about another person, or your request for deletion of information which we or your administrator are permitted by law or have legitimate interests to retain the information.

Updates to this notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make substantial changes to this document, we will announce the same either through notice posted on the website, or by notifying you directly. You are advised to review this notice frequently to be informed about how we are protecting your information.

Contacting us about this notice

If you have any questions or concerns about the privacy policy, you can write to us at [email protected].